EMT Practice Test

1. Question Content...

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Question1: Which of the following features regarding the SaaS Support is NOT true?

Question2: Which of the following is NOT true when dealing with Problem Record Management and Ownership?

Question3: Which of the following is NOT true regarding the Support Portal?

Question4: Which of the following is NOT true regarding the checklist for creating a PMR?

Question5: Which of the following is true regarding the IBM Support Portals?

Question6: Which of the following is NOT true regarding severity levels?

Question7: Which of the following is true when dealing with problems regarding IBM Software Support Client Control and Problem Ownership?

Question8: Which of the following is NOT true regarding the SaaS Support Portal?

Question9: Which of the following is NOT true regarding the IBM Software Support Knowledge base?

Question10: What is the role of the IBM Business Partner in the IBM Support Model?

Question11: Which of the following is true regarding contacting IBM SaaS Support?

Question12: Which of the following is true regarding the escalation process for IBM Software Support?

Question13: Which of the following is true when dealing with problems regarding IBM Software Support Client Ownership and Problem Resolution?

Question14: Which of the following is true regarding setting up users in the IBM SR Tool?

Question15: The IBM Business Partner is responsible for which of the following?

Question16: Which of the following is NOT included when opening a Problem Management Record (PMR) in the IBM SR Tool?

Question17: Which of the following is part of the End User's Role?

Question18: What is NOT considered a responsibility for the IBM Business Partner?

Question19: Which of the following is NOT a step in requesting access to the IBM Service Request (SR) Tool?

Question20: Which of the following is NOT true regarding the IBM contact types?

Question21: What is considered Level 2 Support provided by IBM to the IBM Business Partner?